Frequently Asked Questions

What is the difference between paperless and traditional submission?

Paperless submission provides the opportunity to upload images of your veterinary invoice and box code along with your rebate form for instant submission.

  1. Create and save images of your veterinary invoice and product box code(s)
  2. Fill out the rebate form
  3. Choose to electronically submit your rebate
  4. Upload images
  5. You may optionally choose to email yourself a copy
  6. Click “Create rebate form”
  7. Process is complete – no stamp, no mailing necessary

If you’d rather mail your rebate,

  1. Fill out the rebate form
  2. Click “Create rebate form” to create a PDF rebate form
  3. Print the document and mail it along with your original veterinary invoice and product box code to:

    Elanco Rebate Offer
    PO Box 29310
    Shawnee Mission, KS 66201

What information is required from the veterinary invoice?

To redeem your rebate, we require an original licensed veterinary invoice with a minimum 6-dose purchase. Clinic information and date of purchase must be clear and legible. 

What is the box code and where is it located?

To redeem your rebate, we require the box code to be submitted. The box code is a small spotted square about ½ an inch in size.

Box Code Example

box code
I did not receive the box so I don’t have the box code. What do I do?

Please contact your veterinarian in order to obtain the box code. Once you have the box code(s), please submit your rebate for processing. You will need 2 box codes if submitting a 12-dose purchase.

Vet Finder FAQ- don't see my vet?

Vet clinics are identified within a city name or zip code. If you do not see your clinic, please verify that the zip code you entered matches the zip code on your veterinary invoice. If your clinic still does not appear, please enter your clinic manually.

How to upload an image.

If using the Paperless submission option, please click on “SELECT PHOTO” and navigate to the saved image of your invoice and box code. Select your image and select ‘Open’, and the file will appear below the “SELECT PHOTO” button. After you have completed selecting both of your images, select “UPLOAD”.

Is my rebate still valid?

If your product was purchased between 2/1/2015 and 10/31/2015, the rebate request must be postmarked on or before 12/31/2015. If you purchased product outside this timeframe, it must be accompanied by a one-time use promo code provided by a participating veterinarian. If you didn’t receive a promo code, your veterinarian may not be participating this Elanco program.

Does it matter where I purchased Comfortis?

Elanco Animal Companion products must be purchased from your licensed veterinarian within the United States. Ask your veterinarian if they carry Elanco products. If not, they may be able to help you find a veterinarian who does.

I received a rejection letter. Why was my rebate not processed?

Rebates may be rejected for multiple reasons. If you would like to resubmit your rebate you may do so by attaching the missing information listed in the rejection letter and returning it to us via US mail. This does start the rebate process over and you should expect to see your rebate in the next 8 to 10 weeks.

What is the National Rebate Offer?

Save $25 on a 1-year supply (12-doses) or $10 on a 6-month supply (6-doses) of Comfortis purchased between 2/1/2015 and 12/31/2015.

Important Safety Information

For cats: The most common adverse reaction recorded in clinical trials was vomiting. Other adverse reactions were: lethargy, decreased appetite, weight loss, and diarrhea. Use with caution with concomitant extra-label use of ivermectin.

The safe use of Comfortis in breeding, pregnant, or lactating cats has not been evaluated. See Comfortis label for complete safety information.

For dogs: The most common adverse reaction reported is vomiting. Other adverse reactions reported in decreasing order of frequency are: depression/lethargy, decreased appetite, incoordination, diarrhea, itching, trembling, excessive salivation and seizures.

Following concomitant extra-label use of ivermectin with Comfortis, some dogs have experienced the following clinical signs: trembling/twitching, salivation/ drooling, seizures, incoordination, excessive dilation of pupils, blindness and disorientation. Post-approval experience continues to support the safety of Comfortis when used concurrently with heartworm preventatives according to label directions.

Use with caution in breeding females and dogs with pre-existing epilepsy. The safe use of Comfortis in breeding males has not been evaluated.See Comfortis label for complete safety information.